Terms and Conditions


These Terms and Conditions are applicable to services (the “Services”) provided by In-Common Lab’s Integrative Laboratory Services (“ILS”) including: specimen collection; laboratory test reports and interpretation; and provision of test-related supplies.

Service Availability

  • ILS only accepts test orders from licensed, regulated, healthcare practitioners (“Practitioners”) as defined in their professional scope of practice and as allowed by applicable law.

  • Practitioner must inform ILS of any change in professional credentials that may affect his/her authority to order tests and receive laboratory test reports.

  • Acceptable specimens must conform to collection and processing criteria defined by the test performing laboratory.

  • Test orders and specimens submitted must conform to ILS requirements and must be shipped in accordance with Canadian Transportation of Dangerous Goods Act and Regulations.

Practitioner Account

  • ILS Services are available for use by Practitioners with an ILS Account in good standing.

  • ILS collects from the Practitioner and holds confidential information required to provide the Services.

  • ILS may communicate to the Practitioner information regarding the Services.

  • Practitioner must provide at least one (1) administrative contact responsible for updating all the information related to the Account.

Scope of Services

  • Services are offered at ILS’s sole discretion.

  • ILS refers laboratory tests for analysis to various licensed or accredited laboratories. Testing lab qualifications are available upon request.

  • Test availability and price are subject to change from time to time. ILS will provide prior notice of change to the extent possible.

  • ILS provides specimen collection and submission instructions, kits and shipping supplies.

  • ILS reports results in accordance with Ontario Personal Health Information Protection Act.

  • ILS facilitates, on Practitioner-request, consultation with appropriate ILS and performing laboratory clinical science and technical consultants.

Fees and Payment

  • Fees for specimen collection kits, related supplies, and delivery to Practitioner may be applicable.

  • Practitioner agrees to pay ILS the applicable fee for all Services requested by them or by their authorized representatives.

  • Fees for Services will be invoiced at the end of the month in which the Services were provided.

  • A pre-authorized credit card debit transaction for the full invoice amount will be processed on the twentieth (20th) business day of the following month.

  • Practitioner must immediately inform ILS of any revisions to the account billing or payment information, including change of credit card information or authorization for use.

  • ILS may suspend provision of Services for non-payment.

  • Balances unpaid for over thirty (30) days may be subject to interest charges of one and a half percent (1.5%) per month.

Test Reports

  • Test reports will be provided to Practitioners via the secure ICL COPIA™ Results Portal using a unique name and password.

  • Practitioner must inform ILS if access is given to other Practitioners or authorized individuals.

  • Practitioner must provide 24-hour emergency contact for ILS to report test results which the test performing laboratory deems Critical, being results that are significantly outside the normal range and which must be communicated to the Practitioner urgently in the patient’s interest.

  • A 24-hour emergency contact shall be at least three (3) emergency contacts, or one (1) dedicated 24-hour emergency number with a live person answering or a dedicated duty roster cell phone number.

  • Practitioner must immediately inform ILS of any revisions to reporting information including 24-hour emergency contact and information provided for routine test result reporting.

  • ILS may issue test results of communicable diseases to appropriate health authorities as required by applicable law.


Privacy of Personal Information at In-Common Laboratories (“ICL”)

ICL is committed to maintaining the privacy and security of confidential health information, as required by the Canadian Federal Personal Information Protection and Electronic Documents Act (S.C. 2000, c. 5), and the Ontario Provincial Personal Health Information Protection Act, 2004.

Accordingly, ICL has developed a Privacy Policy which balances the right to have personal and health information securely maintained and allow us to use this information.

ICL’s Privacy Policy is based on the Canadian Standards Association Model Code for the Protection of Personal Information (CAN/CSA-Q830-96). The main issues addressed by the Privacy Policy are:

  • the collection, use, and disclosure of personal and health information;

  • the retention and protection of personal and health information;

  • the right of access, correction, or complete removal of personal and health information being held by ICL;

  • that ICL will protect and keep secure all personal and health information given to us in connection with any requested testing; and

  • that ICL will provide private information only to persons authorized to receive the information in order to complete the required testing and fulfil the requested services.

Personal or health data, and information regarding ICL’s privacy practices may be obtained by contacting ICL in writing at:

ICL Privacy Officer
57 Gervais Drive
North York, ON
M3C 1Z2
Fax: (416) 385-2243

You have the right to complain to the Information and Privacy Commissioner of Ontario if you believe that ICL may have violated your privacy rights:

Information and Privacy Commissioner/Ontario,
2 Bloor Street East,
Suite 1400,
Toronto, ON
M4W 1A8
Fax: (416) 325-9195

If you are not an Ontario resident, you have the right to complain to the privacy commission in your jurisdiction and alternatively to the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec
K1A 1H3
Fax: (819) 994-5424
TTY: (819) 994-6591