PLEASE COLLECT SAMPLES ACCORDING TO THE INSTRUCTIONS IN THE COLLECTION KIT AND THEN SEND SAMPLES TO ICL LABORATORIES USING THE INSTRUCTIONS BELOW
Returning Samples for Testing
PLEASE NOTE: Purolator will not pick up from your home late on a Friday or on a Saturday or Sunday. Home pick up is best done on Mondays to Thursdays (excluding statutory holidays)
- Please ensure completed requisitions are sent with samples
- Place your samples in the pre-labeled, prepaid Purolator bag
- Call Purolator at 1-888-SHIP-123 or 1-888-744-7123
- Press 1 for pick-up, press 1 for delivery within Canada, press 2 to speak to a customer service representative (CSR)
- Tell the CSR you have a package for pick up with a pre-printed return label
Contact ICL Client Care if you require additional shipping materials:
ICL-ILS offers access to results through the ICL Copia™ laboratory information system portal to provide secure on-line report storage and retrieval. This portal meets all PHIPA compliance standards for patient result security.
You will be provided with a user name and temporary password upon registration with ICL. You will receive email notification that results are available for your patient(s) and be directed to the secure portal through a link.
The first time you are directed to this portal you will be asked to create a new password. You will then be asked to enter your password to access results meant for you and you only.
Results can be viewed, saved on your computer or printed on demand.